No matter how well you train your customer service call center representatives, ongoing training programs are vital to continually providing superior service. See what GroAccess can do for you.
GroAccess Communications operates on a principle of urgency we call the Principle of Now. We respond to the customer in real-time. Let the GroAccess Advantage work for you today!
When choosing a U.S. based outsourcer for your customer service effort, it is important to find a partner who can provide you a wealth and variety of customer interaction solutions.
Getting started with GroAccess is easy! We have compiled a short list of questions for you to consider when planning your US based customer service outsourcing strategy.
Ask us about our New Client Specials!
We offer a variety of U.S. based Outsourced Customer Call Center Solutions with Low "Startup" Fees and No Long-term Commitments!
GroAccess Communications, Inc. is uniquely positioned to provide today’s small to medium sized companies with the
advanced technology and outsourced customer contact services they need to communicate with customers utilizing any channel. GroAccess helps our clients design a comprehensive approach to managing their customer base throughout the entire customer life cycle (acquire, retain, serve, and grow). Our core and guiding principles describe our approach to customer service and how we can be a strong strategic partner in your customer service effort. Learn More
Web Design & Hosting
A major GroAccess Communications advantage is our custom web design, SEO and web hosting capability. We realize the important role customer service plays in our client’s online efforts, and we are not only prepared to provide excellent customer service, but assist in designing, performing SEO, maintaining and hosting a website (on our own web servers) to support our client’s online and off-line sales and customer support functions. Learn More
Careers
GroAccess Communications operates on the fundamental belief that career individual differences will produce genuine competitive advantages in our niche market. Utilizing the diversity of our workforce, we will maximize our productivity and enhance the quality of work life. Respect for the uniqueness of each individual is a GroAccess Communications core value. Learn More
Location
1211 Rohlwing Rd., Rolling Meadows, IL 60008
Specials
GroAccess Communications is uniquely positioned to provide today’s specials
small to medium sized companies with the low cost, advanced technology and outsourced customer call center services they need to communicate with clients utilizing any channel. Getting bombarded with calls? Fulfillment problems? The CPSC just hit you with a recall? GroAccess can help! Learn More
Testimonials
Daphne Huey, Senior Brand Manager, Central Garden & Pet
There are a wide variety of communication methods today. GroAccess is able to service the prominent methods in a timely fashion, whether via phone, email, or web. This is essential when your consumer base spans a wide age range. Garden control products require through conversation with the consumer to assure adequate, legal information is provided. The team performs an excellent job listening to the consumers, asking questions, and understanding the situation and question before answering. This would not be possible without a well-trained, educated team. Fabulous!! It is one area of my job I do not have to worry about! Read More
Daphne Huey, Senior Brand Manager, Central Garden & Pet
There are a wide variety of communication methods today. GroAccess is able to service the prominent methods in a timely fashion, whether via phone, email, or web. This is essential when your consumer base spans a wide age range. Garden control products require through conversation with the consumer to assure adequate, legal information is provided. The team performs an excellent job listening to the consumers, asking questions, and understanding the situation and question before answering. This would not be possible without a well-trained, educated team. Fabulous!! It is one area of my job I do not have to worry about! Read More
Karl Jessen, President, Detailed Play Systems
GroAccess Communications has provided all call center and marketing creative services for Detailed Play Systems for over ten years. The GroAccess creative team designed our print catalog, many of our website graphics, and the framework of our Detailed Play PRO website. One the phones, GroAccess is the professional, friendly, and knowledgeable voice of Detailed Play Systems. GroAccess has represented our company to our customers, and then our customers to our company, on tens of thousands of call interactions.
From day one to today, we continue to be delighted with the quality of service that GroAccess provides. Detailed Play is ta playground Read More
Rick Taylor, Customer Service Manager, Halstead International
GroAccess has been a key vendor/partner of our company for the past 10+ years. They continue to take great pride in the handling of our customers and resolving customer satisfaction issues as well as supporting our sales efforts. Our company’s growth and success over the past ten years could not have been possible without GroAccess! They have proven that when individual CSR’s take ownership of a product line, and treat it as if it was one of their own products, the end result of taking care of the customer has helped our bottom line. Our customers know we provide great Read More
Douglas A. Dent, Vice-President Sales, Technical Support, Product Development, Ecological Laboratories, Inc.
Some time ago, Ecological Laboratories, Inc. (ELI) found itself I a position of needing improvements in its sales and marketing staff of one of its smaller market segments; this was necessary to achieve its growth requirement goals. Rather than add to its staff, the decision was made to outsource its on-site wastewater segment to GroAccess.
Over the past few years, GroAccess has successfully managed and developed the PRO-PUMP on-site wastewater market successfully, from sales to service. Developing not only the relationships with active accounts, GroAccess has developed new accounts, conducted all market development functions, and prepared the on-going advertisements, as well Read More
