Our business model, is developed around providing outsourcing support to companies that require 2,000 to 20,000 customer interactions per month. We want this market to get the best Customer Interaction Solutions that technology and human integration can bring.

We think you will agree, that having a highly trained career-oriented representative answering your customer's requests, with "best of breed" technology, builds relationships. Our solutions are designed around providing our Representatives with "Bonding Knowledge" of your organization and Conversation Models-- not scripts or integrated voice response (IVR) techniques used by our competitors. Your customers want to know that their request is important and routed to the right person for the right answer, regardless of whether they call, e-mail or submit a web-based form. That is how we do business, and that is how today's best business relationships are built and nurtured.

We provide support to companies that others dismiss as "problem children" or minor accounts. Our business model will not allow that classification to ever happen. Each and every company that we partner with is just that, a partner. A vital piece of our business that commands the same respect as any top Fortune 100 company.




Principle 1 - The Principle of Now
Today's Call Centers are about responding to customer needs in real-time. GroAccess Communications operates on a principle of urgency we call the "Principle of Now." There is always an urgent and pressing need at GroAccess to answer the phone (or web chat or e-mail) in an urgent, timely and efficient manner.

Principle 2 - Personalize Every Customer Interaction
Every transaction should personalize the service so that each customer is treated like the "only" customer. This level of customization may be based on the type of customer, their past transaction history, or other critical flags that may be set by the organization. Customers will expect to choose how they wish to interact with you, and your service must meet their ever-changing standards and by the media of their choice. Telephone service cannot be the only media for customer service.

Principle 3 - Know Your Customers
Employees and systems will know the customer and build on that knowledge with every customer contact. Our training classes include "Bonding Knowledge" sessions, so our team has a good idea of your team and the products and/or services you provide. More than just a company history, our team wants to know what makes you tick, what your strengths are, and by using this "knowledge", develop a strong and satisfying customer interaction.

Principle 4 - Enable Representatives to Deliver Great Service
Our people are the cornerstone to great service and must be enabled with the right tools, processes and information so that they are empowered to help the customer.

GroAccess Communications operates on the fundamental belief that individual differences will produce genuine competitive advantages in our niche market(s). Utilizing the diversity of our workforce, we will maximize our productivity and enhance the quality of work life. Respect for the uniqueness of each individual is a GroAccess core value.

To find out more, browse around or contact us today.

For a customer service/call center audit, additional information or a proposal, please contact our sales department at sales@groaccess.com

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