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Many
companies are facing shrinking budgets and head counts, increasing competition,
and eroding market share. As a result, a company's sales force focuses
on the largest, hottest sales opportunities. But who is looking out
for the lower-maintenance or smaller existing accounts and prospects,
who are often your most profitable accounts?
More
and more firms are turning to outsourced Customer Interaction Solutions
(CIS) from GroAccess Communications as the most efficient and cost-effective
way to maintain and improve relationships with existing customers. Our
"Blended CIS" approach takes the best of our inbound, outbound
and direct response solutions and blends them together into a package
designed for your needs for today and tomorrow.
Our
full range of Customer Interaction Solutions (CIS), provide a cost-effective
means of managing customer relationships. Whether through proactive
inbound and outbound sales contacts (phone, e-mail, direct mail) to
end users or channel partners, we can assist you in retaining customers,
enhancing and expanding relationships, and building loyalty for your
firm or product offering.
GroAccess
Customer Interaction Solutions employ Conversation Model techniques
to uncover your customers' needs and then recommend the most appropriate
mix of products and services.
Our
Blended Customer Interaction Solutions allow your sales force to focus
on...
•
The hottest and largest opportunities
• Reducing the overall cost of your sales program
• Profiling your customers to help widen your customer knowledge
base
Our
Blended Customer Interaction Solutions contribute to your sales growth
by...
•
Increasing the lifetime value of existing customers through proactive
coverage techniques and effective up-selling and cross-selling
• Focusing energy on smaller customer segments
• Generating a greater number of customer contacts in a shorter
time frame
• Providing a means to generate and follow-up on leads
• Reducing time to market
Some
common applications include:
• Full
or shared account management
• Lead management
• Customer service issue resolution
• Rebate handling
• Order entry/provisioning/reservations
• Fulfillment
Contact
us today to see how we can put together the right set of Customer
Interaction Solutions for your needs.
For a customer
service/call center audit, additional information or a proposal, please
contact our
sales department at sales@groaccess.com
Questions, Comments or Suggestions regarding our site or our company?
Contact our webmaster@groaccess.com
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