Many companies are facing shrinking budgets and head counts, increasing competition, and eroding market share. As a result, a company's sales force focuses on the largest, hottest sales opportunities. But who is looking out for the lower-maintenance or smaller existing accounts and prospects, who are often your most profitable accounts?
More and more firms are turning to outsourced Customer Service Interaction Solutions from GroAccess Communications as the most efficient and cost-effective way to maintain and improve relationships with existing customers. Our "Blended" approach takes the best of our inbound, outbound and direct response solutions and blends them together into a package designed for your needs for today and tomorrow.
Our full range of Customer Interaction Solutions (CIS), provide a cost-effective means of managing customer relationships. Whether through proactive inbound and outbound sales contacts (phone, e-mail, direct mail) to end users or channel partners, we can assist you in retaining customers, enhancing service and expanding relationships, and building loyalty for your firm or product offering.
GroAccess Customer Service Interaction Solutions employ Conversation Model techniques to uncover your customers' needs and then recommend the most appropriate mix of products and services.
Our Blended Customer Service Interaction Solutions allow your sales force to focus on...
- The hottest and largest opportunities
- Reducing the overall cost of your sales program
- Profiling your customers to help widen your customer knowledge base
Our Blended Customer Service Interaction Solutions contribute to your sales growth by...
- Increasing the lifetime value of existing customers through proactive coverage techniques and effective up-selling and cross-selling
- Focusing energy on smaller customer segments
- Generating a greater number of customer contacts in a shorter time frame
- Providing a means to generate and follow-up on leads
- Reducing time to market
Some common applications include:
- Full or shared account management
- Lead management
- Customer service issue resolution
- Rebate handling
- Order entry/provisioning/reservations
- Fulfillment
Contact us today to see how we can put together the right set of Customer Interaction Solutions for your needs.
For a customer service/call center audit, additional information or a proposal, please contact our Sales Department at:
