A well-executed direct marketing campaign generates strong customer and prospect interest and increases your inbound inquiries. Add this enhanced response to the normal flow of contacts generated by multiple promotions - via direct response TV (DRTV), radio, direct mail, print, and the Web - and there may be periods when your existing resources cannot handle the volume in a timely manner. GroAccess Communications can help you cost-effectively manage the shifting demands of high and low inbound contact periods so that you can better obtain new customers and grow revenue.
GroAccess Communications is uniquely positioned to provide today's, small-to-medium sized, industry leaders with the advanced technology and outsourced services they need to communicate with their customers through any channel. GroAccess helps our clients design a comprehensive approach to managing their customer base throughout the entire customer life cycle (acquire, retain, serve, and grow).
Handling large volumes of inbound contacts generated by your company's advertising strategy can be challenging, especially during peak response times. GroAccess helps meet this challenge by providing a flexible, integrated approach to managing inbound contacts through traditional methods such as phone, mail and fax, and the Internet (e.g., e-mail). GroAccess can efficiently and cost-effectively handle these contacts, whether they are processing orders for a product or service, fulfilling requests for free information, or providing customer service. We have years of experience in handling a wide range of Direct Response programs.
- Outstanding direct response, customer care, and sales support services
- Increased customer service level, conversion rates and revenue-per-order at a lower cost-per-contact - increasing client profitability
- A proven, 25+ years Marketing Department to assist with your campaign (creative, design and production)
- Talented and experienced account managers who guide clients' programs to success
- Quick ramp up to meet the dynamic needs of your business
- Sophisticated Conversation Models and data capture capabilities to collect and manipulate information.
- "Career Minded" Customer Service Representatives
- Hours of operation built around your needs
- Media sourcing and web-based reporting capabilities that give clients near-real-time feedback on results of their media buys.
Some common applications include:
- Product and service sales/orders
- Lead generation/qualification
- Applications/activations for financial products/services
- Information/literature requests
- Dealer, store or location referrals
- Product re-contacts
- Customer service (FAQs, order status)
- Catalog orders and requests
Contact us today to see how we can put together the right set of Customer Interaction Solutions for your needs.
For a customer service/call center audit, additional information or a proposal, please contact our Sales Department at:
