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Unexpected
volume. Peak-season call-handling. Seasonal business issues can make
or break your sales targets. Orders, requests for catalogs, service
setups, account inquires, and product inquiries via phone, Web, fax,
and mail all present opportunities to build a stronger relationship
with your customers.
The
fourth quarter of the year presents special challenges to catalog companies.
Unexpected or higher-than-average call/order volumes can damage your
bottom line if you are not prepared. GroAccess Communications can help
by handling all of your volume or just the overflow—delivering
high quality at a competitive price.
GroAccess
Communication experience encompasses a wide variety of industries, including,
but not limited to:
• Apparel
• Utility/Telecom
• Household Goods/Appliances
• Automotive
• Hardware
• Specialty Items/Gifts
• Lawn, Garden & Outdoor Living
• Business to Business E-commerce
• Media & Entertainment
• Toys
GroAccess
Communications uses the latest technology and advanced features available
to help you achieve market success and enhance customer loyalty. GroAccess
Customer Interaction Solutions offer a fully integrated approach to
managing your customer contacts, including:
•
Inbound and outbound contact management across multiple channels: phone,
e-mail, mail, and fax
• Experienced, professional representatives and account managers,
trained using Conversation Models and forming Bonding Knowledge with
your customers
• Catalog-specific systems, including inventory capabilities
• Multiple order transmissions and inventory updates each day
• Web-based reporting
• Trained experts, to complete systems integration with your order
systems
• Fulfillment/Rebate Handling
• Customer Service issue resolution
• Registrations for new services/Reservations
GroAccess
Customer Interaction Solutions synchronize all customer contacts for
a single view of the customer. It also enhances customer satisfaction
by giving customers a choice of contact methods, from well-trained human
touch to sophisticated high tech, without sacrificing service.
Contact
us today to see how we can put together the right set of Customer
Interaction Solutions for your needs.
For a customer
service/call center audit, additional information or a proposal, please
contact our
sales department at sales@groaccess.com
Questions, Comments or Suggestions regarding our site or our company?
Contact our webmaster@groaccess.com
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