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Unexpected volume. Peak-season call-handling. Seasonal business issues can make or break your sales targets. Orders,
requests for catalogs, service setups, account inquires, and product inquiries via phone, web, chat, fax, email and postal mail all present great opportunities to build a strong, long lasting, positive relationship with your customers.
The fourth quarter of the year presents additional challenges to many companies. Unexpected or higher-than-average call/order volumes during the Holiday Season can negatively impact your bottom line if you are not completely prepared well ahead of time. GroAccess Communications’ inbound solutions can help by handling all of your customer call center volume or just the overflow – all while delivering high quality service at a competitive price.
GroAccess Communication U.S. Based inbound customer call center solutions encompasses a wide variety of industries, including, but not limited to:
GroAccess Communications uses the latest technology and advanced features available to help you achieve market success and enhance customer loyalty. The GroAccess U.S. Based Outsourced Inbound Call Center and Customer Interaction Solutions offer a fully integrated approach to managing your customer contacts, including:
GroAccess U.S. Based Inbound Customer Call Center Interaction Solutions synchronizes all customer contacts for a single view of every customer. It also enhances customer satisfaction by giving your customers a choice of contact methods, from well-trained human touch to sophisticated high tech, without sacrificing service.
For a customer service/call center audit, additional information, or a proposal, contact our Sales Department.