GroAccess Communications, Inc.

Inbound Solutions

Unexpected volume. Peak-season call-handling. Seasonal business issues can make or break your sales targets. Orders,
requests for headphonescatalogs, service setups, account inquires, and product inquiries via phone, web, chat, fax, email and postal mail all present great opportunities to build a strong, long lasting, positive relationship with your customers.

The fourth quarter of the year presents additional challenges to many companies. Unexpected or higher-than-average call/order volumes during the Holiday Season can negatively impact your bottom line if you are not completely prepared well ahead of time. GroAccess Communications’  inbound solutions can help by handling all of your customer call center volume or just the overflow – all while delivering high quality service at a competitive price.

GroAccess Communication U.S. Based inbound customer call center solutions encompasses a wide variety of industries, including, but not limited to:

  • Apparel
  • Utility/Telecom
  • Household Goods/Appliances
  • Automotive
  • Hardware
  • Specialty Items/Gifts
  • Lawn, Garden & Outdoor Living
  • Business to Business
  • Ecommerce
  • Media & Entertainment
  • Toys

 

GroAccess Communications uses the latest technology and advanced features available to help you achieve market success and enhance customer loyalty. The GroAccess U.S. Based Outsourced Inbound Call Center and Customer Interaction Solutions offer a fully integrated approach to managing your customer contacts, including:

  • U.S. Based Inbound and outbound client contact management across multiple channels: phone, e-mail, mail, and fax
  • Experienced, professional representatives and account managers, trained using Conversation Models and forming Bonding Knowledge with your customers
  • Catalog-specific systems, including inventory capabilities
  • Multiple order transmissions and inventory updates each day
  • Web-based reporting
  • Trained experts, to complete systems integration with your order systems
  • Fulfillment/Rebate Handling
  • Customer Service issue resolution
  • Registrations for new services/Reservations

 

GroAccess U.S. Based Inbound Customer Call Center Interaction Solutions synchronizes all customer contacts to provide for a single view of every customer. We also enhance customer satisfaction by giving your customers a choice of contact methods, from well-trained human touch to sophisticated high tech, without sacrificing service.

Contact us today to see how we can put together the right set of U.S. Based Call Center and full service Customer Interaction Solutions for your needs.

 

Ask us about our New Client Specials!

For a customer service/call center audit, additional information, or a proposal, contact our Sales Department.