Outsourced Inbound Customer Interaction Solutions

Outsourced Customer Call Center Solutions

Unexpected volume. Peak-season call-handling. Seasonal business issues can make or break your sales targets. Orders, requests for catalogs, service setups, account inquires, and product inquiries via phone, Web, fax, and mail all present opportunities to build a stronger relationship with your customers.

The fourth quarter of the year presents special challenges to catalog companies. Unexpected or higher-than-average call/order volumes can damage your bottom line if you are not prepared. GroAccess Communications can help by handling all of your volume or just the overflow—delivering high quality at a competitive price.

GroAccess Communication experience encompasses a wide variety of industries, including, but not limited to:

  • Apparel
  • Utility/Telecom
  • Household Goods/Appliances
  • Automotive
  • Hardware
  • Specialty Items/Gifts
  • Lawn, Garden & Outdoor Living
  • Business to Business E-commerce
  • Media & Entertainment
  • Toys

GroAccess Communications uses the latest technology and advanced features available to help you achieve market success and enhance customer loyalty. GroAccess Outsourced Inbound Call Center and Customer Interaction Solutions offer a fully integrated approach to managing your customer contacts, including:

  • Inbound and outbound contact management across multiple channels: phone, e-mail, mail, and fax
  • Experienced, professional representatives and account managers, trained using Conversation Models and forming Bonding Knowledge with your customers
  • Catalog-specific systems, including inventory capabilities
  • Multiple order transmissions and inventory updates each day
  • Web-based reporting
  • Trained experts, to complete systems integration with your order systems
  • Fulfillment/Rebate Handling
  • Customer Service issue resolution
  • Registrations for new services/Reservations

GroAccess US-based Customer Call Center Interaction Solutions synchronize all customer contacts for a single view of the customer. It also enhances customer satisfaction by giving customers a choice of contact methods, from well-trained human touch to sophisticated high tech, without sacrificing service.

Contact us today to see how we can put together the right set of Customer Interaction Solutions for your needs.

For a customer service and/or call center audit, additional information or a proposal, Contact our Sales Department at:

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