Getting Started is Easy!
When most businesses realize their need for a customer service call center, they often balance their consideration between doing it themselves and the value that GroAccess Communications can offer. GroAcess takes great efforts to hire and train the right agents and invest in all the call center equipment required to properly handle inbound and outbound calls (plus e-mail, Web-initiated and other media channels).
Setting up a fully operational US based customer call center is not trivial. You must find the right area, design the work environment, purchase an automatic call distributor (ACD), invest in ACD management software (possibly an IVR System), predictive dialer, call monitoring equipment, etc. You must then hire the right agents, train them, worry about issues like creating request for proposals for equipment purchases, staff turnover as well as finding the right people to manage the entire operation.
GroAccess Communications handles all of this for you!
Customer Service Call Center Audit
We have organized a list of questions for you to consider when planning your US based customer service outsourcing strategy. GroAccess Communications would be glad to perform an audit on your existing operations and present your organization with a call center proposal.
Explore GroAccess Call Center Solutions
Ask yourself this question... Why Outsource my Customer Call Center? The answers may surprise you. Feel free to browse around and explore the US based Customer Interaction Solutions that GroAccess can offer you and your organization. There are major advantages to using GroAccess for some or all of your customer service effort, what we list on our web site are just a few. Our name says it all: we want to "grow" your business and increase your customer "access".
We would welcome any opportunity to put together a proposal or customer service audit for you. By focusing on the relationship between your company and your customer, GroAccess Communications is your Customer Service Interaction Solution. Contact us today for more information!
For a customer service/call center audit, additional information or a proposal, Contact our Sales Department at:
Contact Us Today!
Do you have a question about outsourcing your Customer Service Call Center? Would you like additional information, an estimate and/or a proposal on the US Based Customer Call Center services we provide? Would you like one of our Sales Consultants to contact you?
If you said "yes" to any of these questions, then complete the simple contact form below and click the "Submit to GroAccess" button. Any questions or requests you submit will be filled as soon as possible.